Contact Optimization sessions require intensive processing. There are several configuration properties that you can use to tune this processing. However, these configuration settings are for your entire
Contact Optimization installation. Based on the campaigns included in a
Contact Optimization session and your optimization rules, the ideal settings for one
Contact Optimization session might not be as optimal for another
Contact Optimization session.
For example, you can set CustomerSampleSize to 1000 for one
Contact Optimization session and 1500 for another
Contact Optimization session.
To apply advanced settings, select Use custom session settings in the
Contact Optimization session properties. After you select the
Use custom session settings check box, you can define values for the
Contact Optimization session. If you are defining your Algorithm Tuning, Debug, and Logging settings in your
Contact Optimization session, all the session properties override the installation-level settings in your configuration properties.
The first time that you use the advanced settings for an Contact Optimization session, the values for the advanced settings are populated by using the global settings from the configuration properties. If you disable and then re-enable the advanced settings for an
Contact Optimization session, the values are populated by using the last saved advanced settings for this session. The advanced settings do not revert to the global settings.