Contact Optimization
session Rules tab
From the Rules tab of your
Contact Optimization
session you can create, edit, and delete optimization rules.
When working with the Rules tab, be familiar with the following concepts:
Optimization rules
Details for working with rules
Contact Optimization session rule general reference
See the following task:
Details for working with rules
See the following for specifics about each type of rule:
The Customers In rule
The Interactions Where rule
The Min/Max # Offers Capacity rule
The Custom Capacity rule
The Min/Max # Offers For Each Customer rule
The Max # Packages rule
The Max # Duplicate Offers rule
The Never A with B rule
The Never A Followed By B rule
The B Only With A rule
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