Editing the Scoring tab
From the Scoring tab, you can select the scoring method for the
Contact Optimization
session.
When working with the Scoring tab, be familiar with these concepts:
Setting up scores
Manually enter scores using the score matrix
Configure a Contact Optimization session to use a score field from the PCT
The Optimize process Score tab
See the following tasks:
To configure Contact Optimization to use a score field from the PCT
To manually enter scores using the score matrix
Copyright IBM Corporation 2013. All Rights Reserved.
