Contact Optimization
session Scoring tab
From the Scoring tab, you can select the scoring method for the
Contact Optimization
session.
When working with the Scoring tab, be familiar with these concepts:
Setting up scores
Manually enter scores using the score matrix
Configure a Contact Optimization session to use a score field from the PCT
The Optimize process Score tab
See the following tasks:
To configure Contact Optimization to use a score field from the PCT
To manually enter scores using the score matrix
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