Minimum constraints
Contact Optimization handles minimum constraints differently depending on the type of rule in which the constraints are used.
In capacity rules, for example, Min/Max # Offers, Contact Optimization gives as many offers as possible. It might not be possible to achieve the minimum. For example, if you have a rule that says a minimum of 10,000 of offer X must be given out, there might be fewer than 10,000 proposed offer X in the PCT. Even if there are over 10,000 instances of offer X in the PCT, it might not be possible to give all of them out as they might conflict with offers those individuals might receive.
In For Each Customer rules, Contact Optimization gives out the minimum number of an offer or it does not give out any offers to that recipient. For example, you have a rule that says a minimum of six offers for each customer. CustomerX is only eligible for five. Therefore, Contact Optimization does not propose any offers for customerX.
If an optimization session does not meet a minimum, you can either:
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Expand the number of relevant proposed contacts included in the Contact Optimization session.
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Examine the other rules in the Contact Optimization session to see whether they are too restrictive.
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