About controlling access to templates
As described in the sections about security policies, you use permissions in security policies to control the following kinds of access:
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You also use security policy roles to specify which project or request templates a user can select when you create an item.
When a template developer creates a template, the Summary tab includes one or more security policy fields. The value that is specified in the security policy field determines which users can access the template; if you do not have a role that grants you the ability to create objects of that type in the security policy that is assigned to the template, the template does not appear in your template list when you create an object of that type.
About access controls for projects and requests
Example security configuration for project requests