Before you work with other users, verify that the Region setting preference for your own IBM® Marketing Operations user matches the default locale of your installation. The installation default locale is defined by the defaultLocale property under Settings > Configuration > Marketing Operations. For details on creating users and user groups, setting user preferences, and assigning application access, see the IBM® Marketing Platform Administrator's Guide.

After you create users, you assign them to a user group that has an appropriate level of access, such as PlanUserRole or PlanAdminRole. This process authorizes users to access Marketing Operations.

After you create users and user groups, you must synchronize the Marketing Operations user tables with the Marketing Platform user tables. This step assigns the default Marketing Operations security policy roles to the users.See Synchronizing users.

If you do not see the users that you expect, or if users receive an error when they log in, make sure that the user group has application access rights to Marketing Operations. Next, make sure that you synchronized the user tables.