For example, when a project is started, the system sends out the same alert to all affected users. However, when a workflow task is assigned to a user, the system sends out a special message to the assignee (referred to as the personal message), and a general message to all other affected users.

If the selected event does not have any associated personal message, the Customize Alerts page displays two text boxes for the message: Subject and Body Message. If the selected event has exclusive and general messages, the Customize Alerts page displays four text boxes: Subject (General), Subject (Personalized), Body Message (General), and Body Message (Personalized).