You can check any of the following options under the Task Routing Model section of the Team summary.
When you set up a team, you must select one or both of Managers can route work to members and Members can accept team-assigned tasks.
The task routing options function independently, and you can choose any combination for the team. For example, if you need a team where the manager can assign tasks to members, and members can return assigned tasks back to the unassigned queue select Managers can route work to members and Members can return team-assigned tasks back to the team. If you need a team where the manager can assign tasks to members, but members cannot return assigned tasks back to the unassigned queue, set only Managers can route work to members.
IBM Unica Marketing Operations
8.5.0
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