Step: Configure the contact and response history module
The Interact runtime servers store contact and response history in staging tables. To make this data available for reporting and use with Campaign, you must configure the contact and response history module to copy the data from the Interact runtime servers to the Campaign contact and response history tables.
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You must configure the Interact runtime data source credentials in the design environment configuration page for the contact and response history module to function.
1.
Confirm that you have added the Interact runtime databases to the web application server hosting Campaign.
2.
Add a runtime data source using the Campaign > partitions > partitionN > Interact > contactAndResponseHistTracking > runtimeDataSources > (runtimeDataSource) configuration property template.
3.
Repeat these steps for each Interact runtime server group from which you want to collect contact and response history data.
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