Working with zones
Zones enable you to divide up your interaction points into like areas in your touchpoint. When you create your treatment rules, you can make them more specific by adding zones to the rules. For example, if you divide your website into section by product type such as calling plans and phones for a telecommunications company, you can organize your interaction points into zones related to the product type. In your treatment rules, you can assign the same segment different offers depending on which zone the customer is viewing. For example, if the visitor is in the calling plans zone, the visitor only sees offers relating to new calling plans with better rates. When the visitor moves to the phones zone of the touchpoint, all the offers are targeted for new cell phones.
You can move interaction points between zones. An interaction point can only be a member of one zone at a time.
Adding zones to an interactive channel
Working with interaction points
To add an interaction point
Interaction point reference
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