Writing entries to contact history tables
Entries are written to the contact history tables only when a flowchart contact process (Call List or Mail List) runs in production mode with the contact logging options enabled. Test runs do not populate any contact history tables.
If you have the appropriate permissions, you can enable or disable logging to contact history in the configuration window for a contact process.
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For flowcharts containing contact processes, note that each production run of a flowchart can generate contact history only once. To generate multiple contacts from the same list of IDs, snapshot out the list of IDs and read from the list for each flowchart run. Another way is to use the same list of IDs as input to multiple contact processes.
When logging to contact history is enabled, contact history captures the following details:
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The date and time of the contact (by default, this is when the contact process was run);
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The offer version(s) assigned in the contact process, including parameterized offer attribute values;
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Exactly which offer version(s) were given to each ID;
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For target and control cells, the treatment codes for tracking each unique combination of offer version, cell, and date/time.
The production run of a flowchart contact process affects the following system tables:
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Treatment history (UA_Treatment)
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Base contact history (UA_ContactHistory)
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Detailed contact history (UA_DtlContactHist)
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Offer history
For more details about the system tables that are written to for contact history, see the Campaign Administrator's Guide.
Treatment history (UA_Treatment)
Base contact history (UA_ContactHistory)
Detailed contact history (UA_DtlContactHist)
Offer history
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