To unlink flowchart cells from target cells using the process configuration dialog
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Unlinking cells that have associated contact history causes these cells to be "retired". Because retired cells are not displayed in the target cell spreadsheet, they will no longer be visible there. To retain cells in the target cell spreadsheet, delete contact history for the cell before unlinking it.
1.
In a flowchart in Edit mode, double-click the process whose output cell(s) you want to unlink from cell(s) in the target cell spreadsheet. You see the process configuration dialog for the process.
2.
Click the General tab. You see the general information for the process.
3.
Access the Select Target Cell window.
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In processes that output a single cell, such as Select, click Link to Target Cell....
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In processes that output multiple cells, such as Segment, click the Output Cell Name or Cell Code row for the cell that you want to unlink. Click the ellipsis button that appears.
You see the Select Target Cell window, displaying the cells defined in the target cell spreadsheet for the current campaign. The currently linked cell is highlighted.
4.
In the Select Target Cell window, select [Not Linked]. The cell name and code are no longer highlighted.
5.
Click OK. The Select Target Cell window closes. The Output Cell Name and Cell Code in the process configuration dialog are no longer italicized, indicating that they are not linked to the target cell spreadsheet.
6.
Click OK. The process configuration dialog closes and your changes are saved.
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