Packaging flowchart files for troubleshooting
Only a user with permissions to edit or run a flowchart (either test or production run) can perform this procedure. If you do not have "View logs" permission, you cannot select the log-related entries in the selection window.
Use this task to automatically package flowchart data files so you can send them to IBM® Technical Support if you need help troubleshooting a flowchart.
1.
From a flowchart page in Edit mode, select Admin > Collect Flowchart Data. You see the Create Data Package for Troubleshooting window.
2.
Type a name for the package, or leave the default name.
The package name will be used to create a subfolder in which the selected data items will be written.
3.
Click Browse and select the folder under which the data package will be saved.
4.
Select the check box for each item you want to include in the package. Some items, when selected, may allow additional information to be entered with which to filter the extracted data.
Alternatively, you can check the Select default items check box. This check box automatically selects all data that is commonly required for troubleshooting flowcharts; this includes all of the listed items except the log files and the contents of the user table, contact and response history tables, strategic segments, and stack trace files.
5.
Click OK to create the package.
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