To clear contact history and response history
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Clearing contact history permanently deletes contact history records from the system tables. This data is not recoverable.
1.
In a flowchart in Edit mode, double-click the contact process for which you want to clear history. You see the process configuration dialog.
2.
Click the Log tab. You see the window for configuring logging of contact transactions.
3.
Click Clear History. You see the Clear Contact History window.
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If no contact history entries exist, when you click Clear History an error message indicates that there are no entries to clear.
4.
Choose the appropriate option for clearing history: all entries, all entries between a selected date range, or specific flowchart runs, identified by the run date and time.
5.
Click OK.
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If no response history records exist for the entries you selected, you see a confirmation message.
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If response history records exist for any of the entries you selected, you see the Clear History Options window. Select one of the following options:
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Clear All Associated Contact and Response History Records: Both contact history and response history are cleared for the entries you specified.
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Clear Associated Response History Records Only: Only response history is cleared for the entries you specified. Contact history records are not cleared.
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Cancel: No contact history or response history records are cleared.
6.
When the selected action is completed, a confirmation message indicates that the specified records have been cleared.
7.
Click OK to close the confirmation message.
8.
Click OK to close the process configuration dialog.
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