Users cannot create new campaigns or run migrated flowcharts

Problem or error: After successfully running the data migration scripts, users cannot create new campaigns or run migrated flowcharts on the target system.

Solution: When you run the stage1 script, you are required to set the range of IDs on your target system using the internalIdLowerLimit and internalIdUpperLimit properties on the Configuration page so that they do not overlap with the IDs on the source system. Then, when you run the stage3 script to migrate server configurations, the script identifies internalIdLowerLimit and internalIdUpperLimit as configuration properties that already exist for the data source, and prompts you to overwrite or keep these values. To avoid ID conflicts, you must keep the values that you set for internalIdLowerLimit and internalIdUpperLimit in the target system configuration; however, you may need to overwrite others. The script does not allow you to choose which property values to keep and which to overwrite; you can choose to overwrite all of them or none of them.

If you choose to overwrite these property values, data migration continues, but the range of ID values will now overlap on the source and target systems. This ID conflict will cause various problems on the target system (for example, users will not be able to create new campaigns or run migrated flowcharts).

To correct this problem after data migration, reset the internalIdLowerLimit and internalIdUpperLimit properties on the Configuration page to the values that you specified in Stage 1. For information on setting configuration properties, see the installation documentation.