Problem or error: The following error occurs after you set roles during the Campaign installation process.

Solution: Before you can log in to a new installation of Campaign as a newly-created IBM® EMM user, you must first log in to Campaign as a user that already exists in the Campaign Administrators group in IBM® EMM (for example, asm_admin). Assign at least one security role (for example, Global Policy/Admin) to your new user. Once the new user has been assigned the role, you can log in to Campaign as that new user.

This error occurs when the Campaign server has not been restarted after you set roles for new Marketing Platform users. To solve the problem, stop and restart the Campaign server and the web application server.