Track
Use the Track process to update the contact statuses or additionally tracked fields for existing records in contact history.
The Track process can only update existing rows in contact history; it cannot create new rows.
For example, if records were initially written to contact history with a contact status of "Proposed," you can use the Track process to later update records in contact history that were contacted, with a contact status of "Contacted." Or, for example, if all contacts who were sent a direct mail were written to contact history with a contact status of "Contacted" and you later received a list of undeliverable mailings, you could update individuals on that list with contact statuses of "Undeliverable."
To configure a Track process
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