To configure a Response process

1.	In a flowchart in Edit mode, ensure that your Response process is connected to one or more configured processes whose output cells will be used as input by the Response process.

2.	Double-click the Response process in the flowchart workspace.

The process configuration dialog appears.

3.	Click the Source tab.

a.	Select your source cell(s) from the Input drop-down list. The source cells originate from the mapped table in your data mart that holds your customer response information.

If you are using a delimited flat file as input to the Response process, you must ensure that all data types in the input files are mapped appropriately, as this is not enforced by the Response process. Using a mismatched data type (for example, having a treatment code mapped as “numeric” when the UA_Treatment.TreatmentCode field is a “string” type) causes a database error on some databases (for example, system tables on DB2®).

b.	Select the date that you want to have associated with the records output by the Response process, using the Response Date drop-down list. By default, a value of "Today" is selected. You can also use derived fields to populate Response Date.

c.	Select the Response Type Code that you want to track. The response type codes are globally defined and available for all campaigns.

4.	Click the Mapping to Treatments tab.

You see the Candidate Action Fields list, from which you choose the relevant fields to be tracked. In the Matched Offer/Treatment Fields list, the Offer/Treatment Attribute column lists all offer or treatment attributes in the system.

a.	Select the fields that you want to track from the Candidate Action Fields list, and move them to the Matched Offer/Treatment Fields list using the Add>> button, so that the appropriate fields to match are paired.

You can select multiple fields at one time using Ctrl+Click or a contiguous range of fields using Shift+Click. You can also used derived fields for Candidate Action Fields.

b.	Remove fields from the Matched Offer/Treatment Fields list by selecting them and clicking <<Remove.

c.	If desired, reorder the fields in the Matched Offer/Treatment Fields list by selecting a field and clicking Up1 or Down1 to move it up or down in the list.

Unmapped fields, and fields for which values not available (or NULL) are not used for response attribution. For a treatment instance to receive response credit, all populated fields must match, except for controls, for which all codes are ignored.

5.	Click the Log tab to specify the fields you want to log to response history.

Select fields from the Candidate Fields list and move them to the Fields to Log list using the Add>> button. You can also used derived fields for Candidate Fields.

Remove fields from the Fields to Log list by selecting them and clicking <<Remove.

Reorder the fields in the Fields to Log list by selecting a field and clicking Up1 or Down1 to move it up or down in the list.

You can automatically find matching fields by clicking Match>>. Fields with exact matches for the Table Field names are automatically added to the Fields to Log list. If there are multiple matching fields, the first match is taken.

6.	(Optional) Click the General tab to assign a name and/or notes to the process.

The name appears on the process in the flowchart. The notes appear when you point to the process in the flowchart.

Click OK.

The process is configured and appears enabled in the flowchart. You can test the process to verify that it returns the results you expect.