Updating contact history

To update contact history (for example, to update a contact status or additionally tracked field in contact history), users configure the Track process.

For example, the input to the Track process may be an updated contact list received from a mail house with the list of targets who could not be contacted. When the flowchart containing the Track process is run in production mode, contact history is updated to the table(s) related to the audience-level(s) used.

For more information, see the Campaign User’s Guide.