Logging history

To log contact history, users configure one or more contact processes (Call List or Mail List). Then, when the flowchart is run (in production, not test mode), contact history is written to the table(s) related to the audience-level(s) used in the flowchart.

When logging to contact history is enabled, offer and treatment history are written as well.

If the process is configured to log contact history, but runs on a cell with no selected targets, no records history records are written.

Users can optionally choose to not have contact history logged by the Call List or Mail List process.

For more information, see the Campaign User’s Guide.