Before you begin working with response history

Before you begin working with response history, you should read the audience level administration topics and set up required audience levels.

Response history is stored in the Campaign system database in separate tables by audience level; you therefore need to set up audience levels prior to working with response history.

In addition, you can find basic concepts about contact and response history, and information about setting up flowcharts to use the Response process, in the Campaign User’s Guide.